TECHNOLOGY

Concrn is a 911 alternative that helps people during mental health crises

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Concrn is a 911 alternative that helps people during mental health crises


Eighty p.c of the calls the San Francisco Police Department receives are associated to mental health, however the police are oftentimes not the perfect people to answer these conditions. That’s the place non-profit startup Concrn is available in.

Concrn is a cell app that permits people to assist these experiencing mental health crises by connecting them with compassionate responders. Since launching its app a couple of years in the past, Concrn has responded to over 2,000 disaster experiences.

Concrn at present serves these in San Francisco’s Tenderloin neighborhood. That means when you see somebody having a mental health disaster or a problem with substance abuse, and don’t suppose calling 911 is the suitable response, you should utilize Concrn to request a compassionate responder.



Concrn has a seven-person lead responder crew, however there are different disaster volunteers who donate their time to assist on a weekly foundation. Many of the paid responders are from the Tenderloin.

“Our focus has been to create economic opportunities for people in the Tenderloin community who have previously been marginalized or unable to access employment and also people who have experienced their own mental health crisis in the past,” Concrn Co-executive Director Neil Shah informed TechCrunch.

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Once on scene, the responders will decide if they’ll deal with the scenario or if it must be escalated to the police. The responders, who’ve a number of backgrounds in social work, emergency medical coaching and different areas, are required to undergo a 20-hour coaching session. The coaching covers battle decision, de-escalation coaching and compassionate response.

“From there, it’s connecting the person to relevant services, like walking someone to a shelter, retrieving information about them from a case manager and ensuring they get reconnected,” Shah stated.

On a every day foundation, Concrn receives wherever from 5 to 10 disaster experiences. While Concrn’s strategy has primarily been centered on the Tenderloin, the crew has been coordinating with different cell disaster models, metropolis businesses and repair suppliers in San Francisco with a view to deploy essentially the most compassionate service suppliers to different areas all through the town.

“Our goal is to work with the cities and with other service providers and use our tech as a lynchpin and communication network between all these siloed organizations,” Shah stated.

Looking ahead, Concrn is hoping to boost $250,000 to proceed creating the service and launch an app for responders. Right now, a dispatcher handles the inbound report, however the app would enable responders to attach straight with the reporter. Concrn additionally hopes to create a replicable playbook to distribute to different communities that expertise related points.



“Our vision is one where through a combination of the community training and technology, we can build self-reliant communities that are best able to provide compassionate and humane care to those in need,” Shah stated. “Our perception is that when neighborhood members, service suppliers, authorities businesses are all speaking and coordinating collectively via Concrn, we create a simpler path to resilience for susceptible people in want of help.”

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Featured Image: Concrn

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